Sears
Riding Lawnmower Repair Visit Missed and Two Week Wait

I have always been a faithful customer of Sears and always been pretty happy with the product and service. I recently bought a riding lawnmower from Sears. I also bought the extended warranty. My mower broke down so I called to have a repair man come out. They were suppose to come between 8:00-12:00. I took off work to be here. However nobody showed up. I never even received a call or anything. Needless to say I was very upset. So I called and they said it will be another 2 weeks before anybody could come again. In the meantime my grass is growing up to my knees. I am wondering if this is how bad Sears customer satisfaction service had become. And should a continue to be a Faithful Sears Customer??

Company: Sears
Country: USA

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