Sears
Terrible experience

Purchase Sears extra warranty for lawnmower, had 3 years took in for repair they refused repair saying abused (excess vibration loosened screws) (never used extended warranty up to that point) would not refund my money for extended warranty I paid for that they would not honor... So basically they took my money and gave me nothing but a sorry in return. Repair manager would not even give the courtesy of a call to explain as I had requested. Just don't buy warranty or products that you need a warranty on at Sears... Their customer satisfaction guaranteed that they advertise is not true... Guess since they acquired Kmart they have a new motto, "sorry"... Cause that's all they could say or do: (I used to love Sears, now I will avoid it, I'll spend my money where I am treated respectfully.

Company: Sears
Country: USA
Site: sears.com

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