Sears
TV Not Repaired and Promised Refund Check Stopped

My husband and I bought a tv a few years ago and recently it stopped working. We called Sears to come and fix the tv and he came over twice to fix it. He ordered a part and installed it. Well the part he ordered did not fix the tv so we called again and the same man came out, this time he said he could not fix the tv so he would reimburse us for all the labor he charged. We were told he would put in a ticket for our reimbursement and was told we would receive a check in the mail within two weeks. We have not received any check and we have contacted several people from Sears over this. The fifth time I finally spoke to someone and they said the check had been processed and we would receive it in the mail in 2 weeks well we never got the check and now they say they stopped the check. I don't understand what is the problem as to why they would stop the check. We have receipts and confirmation numbers and six different numbers of places they told us to call. This is very frustrating because we were told we would have the money back. I hope you can help us because we spent 5,000 dollars on this tv from sears and we are very good customers.

Company: Sears
Country: USA

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