Sears Master Protection Agreement Services
Rear Projection TV Failed Again and Repair Parts Backordered Past Appointment

On 11/29/05 I purchased a 52" lcd rear projection TV from Sears, on 12/29/05 it was delivered to my home. The TV had a problem with it so I contacted Sears and they told me that they would take it back and send me another one. The original TV was a 52" toshiba but they sent me a hitachi 50" TV which at that time I was satisfied with the difference. On May the TV went out so I called for it to be repaired, the TV lamp went out so they ordered the part which took 3 weeks before it was repaired in the mean time I had no TV.

Now the optical block assy/engine is gone out, I called them on 11/19/07 and the repairman came out on 11/26/07 he determined what the problem was and ordered the part, I was told that the part would come directly to my house and he would return on 12/07/07 to make the repairs, but in the mean time I get a call from service department stating that the part is now on backorder and to be shipped out on 12/27/07, so I called someone else to find out what was really going on.

After talking to 3 different people in an hours time the supervisor then tells me that now the backorder date has changed to 12/31/07. I have an extended warranty on my TV until 12/19 and I'm still paying for my TV. Can someone please help me?

Company: Sears Master Protection Agreement Services
Country: USA
State: Texas
City: Tyler
Phone: 8004694663
Site: sears.com

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