Sears Master Protection Agreement Services
My tv went out for the second time in 6mths now the parts are in backorder til 12/31/07 was supposed to be fixed on 12/07/07 I had to wait last time 3 weeks

On 11/29/05 i purched a 52" lcd rear projection tv from sears, on 12/29/05 it was delivered to my home. The tv had a problem with it so i contacted sears and they told me that they would take it back and send me another one. The original tv was a 52" toshiba but they sent me a hitachi 50" tv which at that time i was satisfied with the difference. On May the tv went out so i called for it to be repaired, the tv lamp went out so they ordered the part which took 3 weeks before it was repaired in the mean time i had no tv.

Now the optical block assy/engine is gone out, i called them on 11/19/07 and the repairman came out on 11/26/07 he determined what the problem was and ordered the part, i was told that the part would come directly to my house and he would return on 12/07/07 to make the repairs, but in the mean time i get a call from service department stating that the part is now on backorder and to be shipped out on 12/27/07, so i called someone else to find out what was really going on.

After talking to 3 different people in an hours time the suppervisor then tells me that now the backorder date has changed to 12/31/07. I have an exstended warrant on my tv until 12/19 and i'm still paying for my tv. Can someone please help me?

Company: Sears Master Protection Agreement Services
Country: USA
State: Texas
City: Tyler
Phone: 8004694663
Site: www.sears.com

  <     >