Chem Dry of Music City
Chem Dry of Music City

This is a very UNprofessional business. Watch out for the 'bait and switch'.

I got an estimate for carpet cleaning from Mike O. Based on his estimate, I made an appointment for him to do the work. I have a big house and it took 3 hours. Since I was moving, there was no furniture in the house. My SHOCK came when he handed me the bill. He had charged $100 MORE than he quoted. He denied that he ever gave me an estimate! I paid the invoice amount because I didn't have anything in writing showing the previous price he quoted and I didn't have time to argue with him.

Since the carpet was wet, I wasn't able to walk room to room and inspect the work. The following day (Sunday), I inspected the rooms.in all he did an acceptable job; I would grade it an 8 out of 10; however the LAST room that he cleaned was undoubtedly the worst. There were visible splatters still out in the open! This was obviously a rush job. Even the 'hose strokes' showing in the carpet were eratic and didn't go all way up to the base board.

I called him on Monday to schedule a time for him to come back out. He sounded like he was agreeable to that, and told me he would call me back. He NEVER called back. I've called him at least 4 times since then. He plays games like pretending he can't hear me then he hangs up and won't answer when I call back. I've left several voice messages, but he never returns my calls.

This is very unprofessional behavior. This is the old 'bait and switch'. He knew when he walked into the house this job would be more than he had estitmated. He should have taken the time to walk me thru and explain WHY he would have to charge more. Then we would have agreed on a cost or I would have told him "NO WAY".

Company: Chem Dry of Music City
Country: USA

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