Sears
Billed for washer frames never delivered, only door glass
- 07-13-2010
- 12
On December 01 I requested a part for replacement on my Sears Washer. The first thing that came to my house was the inside door glass. The bill has listed one frame at $157.88 and one door glass worth $90.55. The only thing that arrived to my house was the door glass.
Labor performed - Protection agreement Bezel / Frame $121.00
Total Labor $121.00
No work was done after the technician saw the wrong part was delivered.
Total parts was $248.36
Since this was the wrong glass no work was done.
I hope somebody wasn't billed for this.
On December 15 correct part was ordered. The bill states two frames with the same part number valued at $157.88 each and one door-glass valued at $90.55. Total billed $406.31.
No frames came to the house, only the door-glass came to the house. This was received cracked.
Labor performed - Protection Agreement
Bezel/Frame $121.00
Total Labor $121.00
I hope no one had to pay for these parts.
No work was performed.
On December 22 two frames with the same part number were billed at $157.88 and one door-glass was billed at $90.55. Only the door-glass was delivered. I watched the repair man and there was no new door frame installed.
Labor performed - Protection Agreement
Bezel/Frame $121.00
Total labor $121.00
Total billing $436.76
At this time the technician took back the first door glass.
The protection agreement was charged for 5 frames, None of which were ever delivered. Someone was ripped off big time.
The protection agreement was also billed for service three times and work was only done one time.
It appears that the Sears Home Services have dishonest people working for them or else they have money to burn!!!
Company: Sears
Country: USA