Sears
Kenmore - Kenmore 27 Refrigerato

Complaint. Refrigerator had a low cooling issue for about two days then started to work normal again. Technician came to the house to troubleshoot refrigerator. Condenser coils were 50% frosted and contents of freezer were frozen solid. Tech said low freon in the system could be the reason why condenser coil was working at 50% efficiency. I asked tech to recharge the freon. This was where things went south. The freon in the system was R-12. This type of freon no longer exist because of its harmful effects on the environment.instead of confirming the type of freon in the system, the tech went ahead and drained the system. It was at that point he realized that the system had R-12 in it. Since there was no R-12 to be found he had to install a retrofit kit in order for the system to use the new R-134 freon. The installation went well, however, when he turned on the refrigerator to check its operation, the condenser coils began to cool, suggestion the fridge was back to normal. Approximately one hour after he left the fridge went silent... There was no sound coming from the compressor. The fridge ran all night. The following morning the interior of the fridge was very warm, needless to say, this was an indication that the fridge was now completely inoperative. My fridge was working fine when the tech came to the house as evidenced by the frozen contents in the freezer and frost on the condenser coils. Furthermore, there was also ice cubes in the ice maker, another indication that the fridge was working normal. After he installed the retrofit kit the fridge has not worked since. I want my fridge fixed and brought back to its original working condition.

Company: Sears
Country: USA

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