Home Depot
Big Hardware Chains Show Contempt: Lines, Limited Stock, Layoffs

The title says it all: "Home Depot has only contempt for its customers." This site requires that one state which Home Depot, so I put in Homestead, Florida, but every single Home Depot (Lowe's, too) operates on the principle of mistreating the customer in every way possible. They probably treat their employees just as badly as they treat their customers.

Before we had Home Depot and Lowe's, we had neighborhood hardware stores. These stores usually operated in a fraction of the floor space that Home Depot has. Yet they were able to stock many more items because they were interested in serving their customers' needs. Home Depot's attitude is to put the customer last and make more money for Home Depot.

Their former CEO, Nardelli, was finally run off by the Home Depot board, so who hired him? Chrysler hired him. Now look at Chrysler.

Did you ever have an interminable checkout line at your local hardware store?

Did your local hardware store only stock one size of most items? For example, try to buy an extra large pair of gloves at Home Depot.

Ever need a glass pane replacement? Every hardware store in the country used to cut your glass to size. Try to get this done at Home Depot. That is more of their poor customer service.

Now that we are in a recession and they have fewer customers, one would expect that there would be an occasional employee there to help. No way! They just laid off more employees, and things continue as before even though their business is way down.

For my money, they cannot go bankrupt soon enough.

In case you are wondering if I ever owned a small hardware store, the answer is no. Moreover, I have never known anyone who owned one of the many hardware stores Home Depot put out of business. I just realize that their attitude toward their customers is terrible, and I would like to see them disappear (along with Lowe's, which is only marginally better).

Company: Home Depot
Country: USA
State: Florida
City: HOmestead
Site: homedepot.com

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