Home Depot
Roof Install Water Leaks, Wrong Credit Terms and Missed Repairs

I signed a contract on March 21 for a roof installation. The start date was approximately May 6 and the completion date was May 19. The Home Depot credit terms were contracted as 12 months, no interest, no payment. I received my first Home Depot statement on April 25, before the work even started, and it indicated 6 months, no interest, no payment. After many follow-up calls from me, the credit terms were finally corrected on my July 28 statement.

During the installation, the installers cut a copper water pipe on the roof and created a water leak in the garage area.

After the installation, I had three separate water leaks during three separate rains.

Home Depot set up appointments with me to fix the water-damaged drywall, and the repair people did not show up.

In October, Home Depot was to have its "insurance provider" set an appointment with me for an adjuster to view the damage. Today is November 17. I made additional contact with the insurance provider, and they stated, "we dropped the ball."

On Friday, October 31, I mailed a certified letter to Francis Blake, "Home Depot CEO." The letter was signed for on Tuesday, November 4, and I have yet to receive a response from the CEO's office.

Today, Monday, November 17, I am sending a letter to Kenneth G. Langone, "Board of Directors." I look forward to a timely response.

I have detailed notes with specific contacts, dates and times, but these are the simple facts.

Company: Home Depot
Country: USA
State: Arizona
City: Tempe
Address: 1236 W Southern Ave Suite 105
Phone: 4808942739

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