Home Depot At Home Services
$27,000 Roof With Lifetime Guarantee Leaked, Damages Unpaid

I hired Home Depot to install my roof on April 18th. It came with a Peace of Mind lifetime guarantee. The cost of this roof was $27,000.

My roof began leaking again in Sept, on April 20th and May 4th. Home Depot came each time to "fix" each issue, with little success.

By May the leaks worsened, causing damage to my skylights, doors, walls and floors in my home.

This is when Home Depot took the leak issue seriously and sent a team of supervisors to inspect the leaks, in July.

The team concluded that the leaks were due to poor installation by their installers. They claimed their installers used a combination of metals around the skylights and chimney (aluminum and copper), and that these metals are not compatible, causing deterioration to the frames of the skylights and chimney. The term used for the metal combination is Galvanic Disaster. The leaks damaged my doors, wood floors and walls and destroyed my custom skylights. The damages are 86,000.00.

At that juncture, Home Depot's supervisor took full responsibility and assured me they are fully insured and will pay for my damages, and that they would contact me with the details and come back the following month to repair the roof correctly.

Home Depot did not come back to correct the issue with my roof. After numerous calls, they gave me the phone number for Sedgwick, a company Home Depot uses to deal with its clients' claim issues.

I contacted Sedgwick numerous times, and all they did was ignore calls and emails, delay adjusters' reports, withhold engineer reports (because they did not like the result), insist on more engineer reports, lose reports, and much more. They are unscrupulous, and they are the thugs Home Depot hides behind when there is a problem with its customers.

Home Depot still refuses to pay my claim and insists I go after the installers, whom Home Depot hired, not me. It is unconscionable for Home Depot to expect the client to chase after the people it chose to hire. They sent my files to the installers' insurance company, and because the installers are out of business, there is no claim to be resolved with them.

I hired Home Depot in good faith, and I paid Home Depot for a roof with a Peace of Mind lifetime guarantee. Home Depot has acted in bad faith and made promises it never kept. When it comes to customer service, they are the worst experience I have ever encountered.

After 16 months, Home Depot has done absolutely nothing.

Company: Home Depot At Home Services
Country: USA
Address: 40 Oster Ave, Hauppauge, NY
Site: homedepot.com

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