Home Depot
Windows Did Not Fix Condensation Problem at My Aunt's Home

I was told by Mr. Benny Calhoun that the windows I purchased would solve a problem with condensation inside the windows of my aunt's home. After my contractor installed the windows, my aunt reported to me that the problem was worse. I went back to Home Depot and explained to Mr. Calhoun what happened with the project. He filed a complaint with HR Windows Corporation on my behalf.

After several weeks the HR Corp. sent a representative to look at the windows. After reviewing the work and material, he told us that we needed to open the windows, curtains and drapes to allow air to enter. He provided me with a twelve-page document titled "condensation on windows." After the visit from the corporation, I returned to Home Depot and spoke with Mr. Wash, Assistant Manager. I explained my problem to him and the discussion I had with the HR Windows representative. He reviewed the information I had, took my phone number and told me that he would contact the corporation and get back with me. I have not heard from Mr. Wash as of this date.

On 10 March I received a call from Mr. Kirk Davis of HR Windows Corporation. After much discussion, his suggestion was that I should install a dehumidifier in the home. I wrote a letter on March 17th to Mr. David Bennoic, Home Depot General Manager, and a letter to Mr. Kirk Davis, HR Windows. As of this date, March 31, I have not received a reply from either person. I need Home Depot to resolve this problem.

Company: Home Depot
Country: USA

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