A1 USA Movers
Ripoff BAD customer service rate increase before delivery late pickup and delivery

I contracted with National Moving Network who assigned my move to A1 USA Movers for a pickup on the 24th or 25th of September. With a delivery date of 5-7 days following. They arrived four days late with minimal phone calls to inform me of the delays.

I have a Word document with all of the phone calls made and received since Sept 25th. There were times when we were put on hold, and never talked to, we asked to speak with Supervisors and the owner of the company and were told that we could not talk to them or that they were on vacation.

When we called last and talked to Armando to explain the situation (myself and my supervisor) he said that we shouldn't be as frantic as we are. We expressed that the number of phone calls we had placed were un-called for, and the increase in price was outrageous. Armando said that he would check on something and call us back in 30 minutes to an hour. Two and a half hours later we still have not heard from him or A1 USA Movers.

I was told the delivery would be Oct 5 possibly Oct 6, and now I am being told it will not be until Oct 8. They also informed me that I am 2160 lbs over the original 3100 lbs specified. Which may be possible, but I am single male with minimal furniture, and some garage tools. Which adds $3094.00 to the original $1972.00. NICE.

9/25/02 we called 6 times, they called first thing in the morning to inform me of a driver change because the original driver was going to take too long.
9/26/02 we called 6 times, they called me back twice.
9/27/02 we called 5 times, The might have returned one call.

Multiple times since I arrived at my destination, only to have the delivery date changed on me twice and $3094.00 added to my total.

Ray
Las vegas, Nevada

Company: A1 USA Movers
Country: USA
State: Texas
City: Houston
Address: 3377 W. 11th St
Phone: 7132631004

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