Home Depot
Wrong Paint Color Mixed for Second Batch, House Repainted

On Oct 23, I purchased 10 gallons of paint from a Home Depot in Emeryville, CA. We agreed on a color from one of their color code booklets they showed me.

After I used up that paint, I still needed another 5 gallons to complete the job. I brought back the lid off one of the previous buckets of paint they mixed for me, because it has the formula on it, and that is what they would need to produce the same color, right?

Wrong. The employee who mixed the paint failed to use the exact formula off the lid I gave them. Yes, the little spot they put on the lid looked close to the color I hired them to reproduce, but it was only after my workers and I finished painting the house that we realized it was NOT the same color.

The formula on the lid was not the same formula as before. Home Depot caused me 2 more days of hired work, tool rental, and loss of wages, and the house had to be repainted. A free bucket of paint does not cover the losses their mistake caused me. I feel they owe me for the damages and losses they caused me! Management differs and says they do not pay for lost wages.

Company: Home Depot
Country: USA
State: California
City: Emeryville
Address: 3838 Hollis Ave
Phone: 5106019400

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