Home Depot
Linoleum Floor Repair Still Not Done After Four Months
- 10-30-2006
- 13
I definitely will not be spending any more of my money with Home Depot!
I ordered linoleum flooring in February 2006 and it was installed on schedule in early March. My husband and I loved it. It was beautiful and not exactly cheap, almost $5000.00!
A 1-year installation warranty was included with the install. I really thought a company like Home Depot would stand by that! What was I thinking!
A repair need that was the result of an installer's error came up in June. I called them. No problem, they said, we'll look after you. It is now the end of October. One person has come to look, but no repair has been done! I got the run-around and lots of return phone calls, but still NO REPAIR!
Four months later, I have a new phone number to call that the install department so kindly gave me, but there is only an answering machine there. Talk about a brush-off!
Never again! I will shop with the little guys who might actually care about customer service. One day I hope to have my floor fixed, probably by someone else. If only I had read all the online complaints about Home Depot prior to purchase! Now I almost hate looking at my floors!
Company: Home Depot
Country: USA