Home Depot
Creating obstacles to avoid honoring rebate offers

Memorial Day purchased lawn mower and other items at Home Depot totaling over $300. Purchaser was to receive $30.gift card for purchasing mower and $20.gift card if purchases exceed $300.

Submitted forms supplied and copies of register receipt to the Home Depot address provided. Forms offer phone number or web-site to check on rebate status. After 4 weeks a call generated a reply "Home Depot experiencing computer glitch please try back in 4 weeks". I wrote their web-site and was advised that they received the forms but because of "computer problems" there would be a further delay and they would be writing to me informing me when I would get my rebates.

Then the real trouble started. I received e-mails indicating my cash register receipt was not included and would I e-mail them a copy as an "attachment" using JPEG, which I did. Their response was that JPEG wasn't satisfactory could I send it as an attachment using PDF format, which I did. Home Depot responds that because of "security" they could not accept PDF format and could I fax them the receipt.

I picked up my bulging file and took it to the Department of Consumer Affairs for the State of Connecticut. I asked them to get Home Depot to divine which format will facilitate the issuance of the two "gift cards".

With the economy going into a slump this is not the time to have dis-satisfied consumers.

Company: Home Depot
Country: USA
State: Connecticut
City: Windham
Address: 418 Boston Post Road

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