Home Depot
Six Lost Rebate Mailings Left $415 in Rebates Unclaimed

We mailed in five separate forms for their $75 gift card rebate on Owens Corning insulation. There was also a $40 rebate on a Ridgid shop vacuum. The form says 4-6 weeks. After 9 weeks we inquired on the web site and were informed that they had not received any of them. We were then told they were changing over their website and not to worry.

I contacted Home Depot customer service with specific concerns and got a form email saying there was an overwhelming response and to wait 2-4 weeks. Then, in contact with someone at the rebate center, we were told they never received anything and to remail. So after losing six different mailings, they expect me to mail them all again.

We were then told we could fax or email our paperwork to them in JPEG form. We did this and were told they couldn't open them. We resubmitted in separate emails following their instructions and again got a response that they couldn't open the emails. Now they want us to remail or fax at our expense. We made these purchases at Home Depot for the rebate to use on our project. The 4-6 week window worked for us, but when it got to 10 weeks with no end in sight, we had to forsake the $415 in rebates and purchase the rest of our supplies with cash.

Company: Home Depot
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 52901
Phone: 8003019207

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