Pietra Fina
Restock fee ripoff for items on hold

We asked the business to put an item on hold over the phone, and gave them our credit card number. There was no discussion of cost or terms of sale at that time or at any time previously. On the following day we told the business that we had decided not to purchase the item, so they need no longer keep it on hold.

However, the business said that they we had already bought the item and could not return it. They had charged our credit card for what they determined to be the correct amount immediately after our first phone call. After some discussion, they said that they would only agree to accept return the item if we paid a "Restocking Fee".

This fee was not previously disclosed, and is unwarranted since the item was never removed from stock. We explained that we should not have to pay the fee, but they are keeping all of our funds and will not issue any refund until we agree to pay the fee without contest.

We are at an impasse, and will probably need to contact our credit card company, but the way the business is handling this situation is very shortsighted. I can only hope that someone at this company will come to their senses, or that other consumers will read this and be more careful.

Company: Pietra Fina
Country: USA
State: California
City: Hayward
Address: 23190 Connecticut Street
Phone: 5106701010

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