Fireplacestuff.com - Thomas Adams
Fireplacestuff.com - Thomas Adams Ripoff never shipped goods and refuses a refund

We ordered a fireback from fireplacestuff.com in mid-December as a Christmas present. We were notified the item was back-ordered and to allow 4-6 weeks, so fine.

As time passed, no fireback arrived although the credit card was charged right away. 4-6 weeks became two months, three months, and so on.

We've repeatedly requested a refund with no effect. The company says they have to "look up the order", then they need the last 4 digits of the credit card, then they need the order number. Even with all this information, they now repond by not answering the phone and not responding to e-mail.

Company: Fireplacestuff.com - Thomas Adams
Country: USA
Site: fireplacestuff.com

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