Eyeglass Factory Outlet
Ignored my order, charged my credit card and never shipped glasses, promised refund and never issued one!

I ordered a pair of their $34.50 eyeglasses and provided all the nessesary prescription information. The total came to $44.50 with shipping. They immediatly charged my credit card after placing the order.

After 2 weeks of no e-mail or glasses I e-mailed them and got no response. Another 2 weeks passed and still no glasses or e-mail from them. I e-mailed them again and finally got a response and they said they e-mailed me and that my order would be an additional $20 because my prescription is quite powerful.

NOWHERE on the site did it say that their eyeglasses would cost an additional $20 for prescriptions greater that 4.0. I told them that after waiting a month and expecting to only pay the price I was charged, to cancel the order and refund my credit card. They replied and said my order was canceled and card would be refunded.

Well guess what, nearly a month passed and I never got a refund. I e-mailed them and said I would be disputing the $44.50 they charged me if I didnt get my refund. They replied quickly and said it would be in my account tomorrow. I have my doubts.

Company: Eyeglass Factory Outlet
Country: USA
State: Florida
City: Parkland
Address: 6360 NW 110 Ave
Phone: 8777490907

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