Sears Home services "Blue Crew"
Washer Repair Failed Again, $75 Diagnostic Fee Not Refunded

Here's the timeline of our repair experience. Our washer fails middle of January. I call sears to schedule a repair appointment.

January 28—Repair scheduled but technician calls and says he can't make it to the house.
January 30—They had a cancellation and was able to send a technician. He "repairs" the washer and charges me $75.

Two days later the washer fails again with the same error codes it's been given. I then call for another repair thinking they would send somebody ASAP. Nope, the earliest date is February 15. I'm supposedly put on a high priority list that will be called when there are cancellations. I received no phone calls.

February 15—Technician comes but washer doesn't fail while he is here. It fails 30 minutes after he left. I call his cell phone and leave a voicemail but never hear back from him. In the meantime, he supposedly has set up another appointment for February 23. I calls Sears support that evening to try and get a sooner appointment. The representative attempts to call the dispatch office but tells me they are closed for the evening but that somebody would call me in the morning.

February 16—I receive no phone call. I call them about noon and the representative tells me there are no appointments available until February 25. I try to confirm the February 23 appointment but he tells me there is no record of that appointment. I email Sears telling them that I would like my $75 refunded and that I will just call a local repair company. They write back telling me they are happy to cancel my order but refuse to refund the $75 diagnostic fee even though they never diagnosed the problem with my washer.

Company: Sears Home services "Blue Crew"
Country: USA

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