Sears
Die Hard Battery Died Within a Year and Warranty Refund Was Refused

On 1-19-08 I purchased a Die Hard Gold battery from Sears Round Lake Beach store in Illinois. I have the original receipt which shows the cost of the battery $94.99 $12.99 installation charge. Sears receipt shows a full warranty for 36 months, and a pro rata warranty between 36 and 100 months. Sears battery did not make it one year.

On January 10-11 I was 100 miles from home, stranded in the middle of a winter storm with a completely dead car, incurred $120 in towing costs, a diagnostics check at $25.99, a new battery $104.99 and an independent battery check showing the battery did not have enough juice to operate my door locks. I had to pay an additional $15.99 to bring Sears dead Die Hard battery back because Sears requires return of their battery for a refund.

When I returned home, I brought the battery and the receipt to the same store where it was purchased and installed. Sears technicians stated they had to test the battery on Sears testing machines, causing another wasted hour despite all my legitimate receipts. Sears technicians claimed the battery was fine and they were going to either give me the battery back or pro rate my return.

Obviously Sears testing machine is either outright wrong because there were at least 8 people involved when the car died, was towed, attempted to be jumped twice, would not take a jump and could not hold a charge when left to recharge overnight. I refused Sears technicians' idiotic terms, per the explicit guarantee on Sears receipt. Sears store manager, Tom Fisher, at that Round Lake Beach said the automotive department was a tenant that the main store was not responsible for. Then why does it carry the Sears name? Since I have no use for a dead battery, I left the battery at the Sears store which the store manager signed for.

I called Sears customer relations department then went to the internet to find dozens of similar complaints about merchandise, receipts from other people around the country. Sears is on its last leg trying to stay afloat at the expense of every customer who buys anything there. Stay out of Sears. A simple car battery from Sears cost: Sears faulty battery $94.99 $12.99 $120 towing, $104.99 new battery, $25.99 diagnostics check, $15.99 return battery fee or a total of $374.99. I have witnesses, receipts, an independent battery check receipt, but apparently everyone is wrong except Sears? Don't think so.

Company: Sears
Country: USA
State: Illinois
City: Round Lake Beach
Address: Rollins Road

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