Best Buy
Poor customer service

I ordered a disk for my desktop for instore pick up. I went to the store to pick up it and realized that I had ordered a disk for a laptop. OK, my mistake. I realized it when I was still at the register right after I picked it up. I asked them to return the disk right then and there but I was told that the could not cancel the sale that day, I would need to return to the store the next day because the system couldn't cancel the sale the same day as the sale! They told me to go to customer service for help.

I went to customer service and was told that I would need to return the next day to return the disk, they could not process a return the same day. After some discussion, the manager agreed to take a copy of the paperwork and cancel the transaction the next day, if I would leave the disk there, which I did. She took my phone number and promised me that she would call me the next morning. She never called me and did not cancel the trnsactions. Over the next three weeks I called her several times to see what happened. I was never able to speak with her but was promised a call back if I would leave my number, which I did. I finally went back to the store to get my refund. The clerk called the manager to verify my story. Her excuse for not doing the refund was that someone "threw out my phone number". All three times that I called? They had the paperwork with my address and email on it, noone tried to contact me. Why did they need my phone number to do the refund? When I was there they didn't need it to do the refund.in my mind, they were just trying to rip me off.

Go back? I don't think so. Right now I am considering the purchase of 3 PC's for my church, guess who is NOT going to be considered!

Company: Best Buy
Country: USA
State: New York
City: Huntington Station

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