Clear.com
CSRs are lying about complay policy

I purchased a Definite device at Bestbuy in Odessa FL. Since I have CONTAIN IT expertise I had been questionable the protection might be just like they stated and that I particularly requested the salesman whether easily wasn't happy I'd obtain a complete refund. He assured me that I'd. The record they offered me for customer support states "client has 2 weeks to stop support without experiencing ANY costs. I applied the support for some times however it was out and in. I named Obvious customer support and was informed that I'd obtain a complete reimbursement following the gear was delivered for them in great working order. I talked to some number of CSRs within the next couple weeks - "John", the very first CSR guaranteed me that I'd obtain a complete reimbursement and that I got a confirmation number. I called back following the advantages cargo, that we followed, was obtained and was informed I'd obtain a complete reimbursement also it might display on my consideration the next Monday, Jan 10. After I called back nowadays, Tuesday Jan 11, I had been informed the reimbursement had been already utilized without the costs for that support interval. I talked at period using the CSR and her supervisor and informed them that their very own CSRs, several, had assured me that there will be a COMPLETE refund, as well as in addtion the plan states "without incurreing ANY costs". The total amount is little but what exactly is occurring is the fact that their salesmen as well as their customer serivice repetitions are LAYING - they're posting one procedure that's totally at odds using their additional process. I do not like coping with businesses that overall lie through thier customer support representatives after which state that I am accountable since I didn't study each and every part of the websites and websites of fine-print on the web. I'll recommend anybody I understand who's considering buying Obvious support that they'll be prepared to NOT be informed the reality which their administrators won't remain behind what their representatives state.

Company: Clear.com
Country: USA
State: Florida
City: Tampa

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