Geek Squad
Virus Still on Laptop After Nearly Two Weeks and $300

I took my (fairly) new Toshiba Laptop to the Geek Squad to have a virus removed, with all the confidence in the world that this well known company could solve my problems.

From all I've heard of this company it made all the sense in the world to go there.

I took it in on a Tuesday and over a week later I still hadn't had my machine back.

I had to call the store to see when I could get my fixed computer, they tossed around the phone from person to person as though they were playing hot potato and I finally spoke with a "member of management" (who had to be no older than 18) who informed me that my computer should be ready within "a couple days".

This was ridiculous.

Finally nearly 2 weeks later I got my computer back (after paying nearly 300 dollars).

The virus was still on the computer!

Are you kidding!!!?

A coworker of mine told me about a site he'd used called www.SecureRemoteSupport.com

He said they were a smaller company but very efficient and friendly.

These guys answered my call on the third ring, spoke to me so I understood what they were saying and provided me with unbeatable service.

My computer was fixed within two hours and I haven't had any problems since.

If any problems arise I know who I'll turn to.

Company: Geek Squad
Country: USA
State: Oregon
City: Portland

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