Geek Squad Inc
Charged $387 for Diagnosis and Tests Then Told Computer Was Shot

My computer just wouldn't turn on. It shut off one day, and never turned back on. So I took it back into Best Buy where I'd purchased the computer. They sent me over to 'Geek Squad'. First off, the kid that's helped me was maybe 22? Wouldn't know what customer service was if it hit him in the face, and looked like he hadn't bathed in days. Well it was $140 to see what was wrong with it. An extra $35 for another test. Two and a half weeks later. They have no idea what's wrong with it. They need to run more tests. They call me every few days, letting me know they're working on it, they're just running tests. Well finally, weeks after I dropped it off, they tell me my computer is completely shot. They say I can replace a bunch of parts (they spew off a list of a bunch of words I don't understand) but that it wouldn't be worth my time or money. Oh but BTW, I owe them $387 for the diagnosis and tests!

Well I'm fuming angry, I had just purchased the computer a few months ago! So I researched for a second opinion. I came across www.secureremotesupport.com. I called, and the technician informed me they specialized in remote repair and my problem can't be fixed remotely. He told me it could be a number of things, but if it were him, he'd look at the power first. He gave me a few numbers of places I could call, called one and asked if they could check the power. Turns out my dc jack was toast, so my battery was just dead! He fixed it in 3 days, charged me $103, and sent me on my way.

Geek Squad totally ripped me off, and still didn't even fix my computer! Don't use.

Company: Geek Squad Inc
Country: USA

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