Geek Squad
Paid $200 for Virus Fix That Did Not Restore WiFi Connection

I brought my laptop in for repair because it wouldn't connect with the WiFi network at work. I described the problem in detail. At their suggestion, I authorized a software scan, for which they charged me $70, to check for viruses. On their service order they wrote: "Client opted for DIAG to find the cause of the problem client is aware of $130 for repair if software related." After the scan, they said they found one virus, so I authorized the $130 to fix the problem, for a total of $200 paid. But when I brought the computer back to work, it still didn't work. Not one thing had changed. So I asked for a return of my $130. They refused and told me to call "corporate" Best Buy. I did, which took forever (three different agents, after long waits for each). Got cut off and had to start all over again. Finally got through and got the runaround. I told them I shouldn't have to pay the $130 because they didn't fix my computer. I could have bought a functioning used laptop for the $200 I paid to them for absolutely nothing! I said I was happy to eat the original $70, but thought paying another $130 for work which did not fix the problem was unfair. We got cut off, so I called yet again. This time I was told that only the store manager could authorize a refund. Yet the Geek Squad guy in the store had told me I had to call corporate! What a runaround!!! Total incompetence and fraud.

Company: Geek Squad
Country: USA
State: California
City: San Diego

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