Dell
Customer service

Purchased a Dell laptop Nov. 2009. Two months to the day it stopped working. Call Dell for help and support. After finally getting through all the automated prompts I finally get to talk to someone in India who speaks very hard to understand English. After hrs they determine I need a new hard drive. (2 month old computer!) Sent me a new hard. I thought great! Had to go through all the prompts again, disconnected so many times I lost count. Finally get through, not kidding three hrs and Tech Support could not help. My computer still does not work. Called the number of the tech that sold me useless soft and hard ware warranties to find out his extension was not longer a valid number. And no one at Dell could even find any information about me! They sent me a hard drive in the mail. They charged me for warranties but they could not find information about me to help fix my computer. Every time I did get through I asked for a supervisor because I wanted this computer replaced. None there. When you do get one they cannot authorize a return. Their conversation or lack of is so scripted it is almost funny. "I understand your frustration"... Thank you for calling Dell... Have a good evening". I have had so many promises from tech support of return calls that never came. Techs that were going to call the next day to meet with me at my home to fix my problem computer. Yeah right. Still waiting on the rep this after noon who promised if we got disconnected he would call me right back. I finally got fed up with Dell and called the store where I purchased the computer. They, spoke easy to understand English, did not disconnect me, called back when they said they would and agree to exchange my computer for another one. Will it be a Dell? NO WAY! Never again. Thanks for great customer service Best Buy. Something Dell should think about. Kelly Dolan

Company: Dell
Country: USA
State: Pennsylvania

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