Dell
Laptop hard drive failed twice and refund refused

I purchased a Laptop from Dell, after 3 months the hard drive went down, I sent the computer back, within a couple weeks I received it back with NO hard drive, they sent it separately FOR ME TO FIX... It was not even put back together correctly. More problems continued. I requested a new replacement computer and received one within about 2 weeks, after another 3 months the hard drive once again crashed. I then found myself on the phone with support, again, and on hold for approx. 45 minutes and finally spoke with someone from India, (beside bad products they also outsource American jobs), I tried to get a refund so I could purchase a reliable computer to no avail. Shouldn't there be a lemon law for computers?

Never again will I do business with such a company as Dell.

Company: Dell
Country: USA

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