HP Hewlett Packard
Laptop WiFi Broken Three Times Despite Extended Warranty

Incredible. I was promised verbally by Linda in the escalation/case manager line that my (2 year still-covered extended warranty ending Oct) that my laptop (which in 2 years was repaired TWICE in Memphis TN for the VERY SAME problem which is the WiFi/motherboard unit) will have to be repaired for a 3RD straight time.

Now everyone here with an IQ of more than 10... Are you willing to have your less-than-2-year-old laptop WITH an extended warranty worth $250, be sent back for repairs (which takes a month)... For the very same wifi problem?

Of course not! (The laptop IS defective as a whole)!

I spoke with 3 case managers and the first 2 agreed to the exchange. The last one Susan, didn't go for it. The 2nd case manager SHOULD HAVE given me a 75 case # but gave me 73 case # instead which was needed for the exchange... Now... WHO'S FAULT WAS THAT?

If anyone here can file a class action, I'm all ears.

Again... I have paid the FULL $250 extended warranty... 3 times now, the very same problem with WIFI/MOTHERBOARD... Plus the case managers in Vancouver, BC, Canada... Are mostly not bright enough to comprehend the dilemma: thrice broken piece to be returned for repairs a 3rd time? Which is acceptable to HP...

Simply amazing.

Company: HP Hewlett Packard
Country: USA
State: California
City: Palo Alto

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