Hewlett Packard
Consumer Repair Joke Horrendous run around

On Dec 29 case # 4636908948-461 I sent my HP Probook 4530s laptop in for repairs due to dead pixels. It was returned 2 days later unrepaired. (However Houston WAS able to replace my LCM case which wasn't necessary, so thanks for that!) On Jan 10 case #4668215661-461 I sent it back & this time it was repaired properly:

On Feb 12 I called about wifi issues, and your people overnighted me a new wlan card kit part # 593127-001 (I kept the box) trying to resolve an intermittent issue regarding my connection'. The NEW wifi card didn't solve this problem, so I was told I would have to send it in to be repaired;. I was told my laptop would be getting a new system board to fix the problem, only to have ANOTHER new wifi card installed and system image restored;. (Which is what I did before I sent it!)

Spoke with Gabriella Hernandez who spoke with Blanca Maldonado who assured me that I would have usb 3". 0 usb ports when my system board was replaced! Contacted Meg Whitman via complaint page|. Hewlett Packard support blows! (Unless you enjoy having your laptop travel all over the country via FedEx.

Company: Hewlett Packard
Country: USA
Phone: 2813700670
Site: hp.com

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