Dell
Computer order delayed three times and support read canned answers
- 08-14-2009
- 11
I ordered a computer from Dell on 5/17. This date was then set back 3 times the last being to 6/26. I talked to a customer service rep after the second delay. This person was obviously a foreigner and a bit hard to understand. All of his answers were canned, like he was reading them. The words were the same every time it was repeated. It was obvious that all he knew was what he was reading on a screen. He said the computer was in such demand that production could not keep up. Very hard to believe but even if true does not explain 3 delays. Is their production projection that bad? Several calls to service center after learning of 3rd delay netted same thing. Service rep and manager could not speak English very well. Read canned answers. You can't talk to anyone who can give you an educated answer. I canceled the order and will never use Dell again.
Company: Dell
Country: USA
Site: dell.com