Dell Customer Service
Charged for Two Virus Protection Products, Cancellation Not Honored

I am so frustrated right now I can hardly type. Everytime I call customer service and I mean everytime the wait is horrendous. My last wonderous experience was with tech located somewhere in the southern hemisphere. I could not understand him and he was very curt with me. He ended up selling me two virus protectors, charged my bank account with both. As soon as I realized what he did, I advised him. He stated he would credit my bank account right then. Not true. I have made at least 10 phone calls trying to get one of the virus protectors cancelled and get credit on my credit card. To date, I have no results. Dell get some English speaking Americans and make yourselfs accessible to the rest of your customers. I will never never never purchase another Dell computer again.

Company: Dell Customer Service
Country: USA

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