Dell
Bad service

I placed an order for a 512 MB Memory Module with Dell parts.

On the web page, the module price was listed (twice) as 30.99 with an INSTANT SAVINGS of 4.65 and a subtotal price of 26.34.

I went thru the order process and, when checking out, discovered (too late) that the price was 31.00 (one cent higher than posted) and there was no INSTANT SAVINGS posted to the bill. I then called the dell parts dept and was told that the item was already in the build stage (remarkable since it was only ten munutes since my order AND the memory Module does not go thru the "Build stage"). She said my only remedy was to cancel the order and reorder the part again. Fat chance because the part would only come up again as 31.00.

I then contacted the customer service department and, basically was told the same thing. My other remedy, she said, was to receive the part, call for a return number and ship the module back to them.

All the way thru this encounter with Dell people, I was appologized to PROFUSELY by people in Bangladesh or India or where ever Dell keeps the bitch desk. My advice to all Dell purchasers is to bewhere of the bait and switch prices.

Company: Dell
Country: USA

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