Dell
Replacement drives delayed for weeks and ownership transfer took a month

I bought a laptop over four months ago. The tech support team told me the hard drive and optical drive were bad. But the ownership was not in my name (even though I signed up on their website when I bought the laptop) it took about 4 weeks to transfer the "ownership" to my name... That was about 3 weeks ago... Now it has taken them 3 weeks to ship the drives to my house.

Every time I call the manager is not their or "busy" the few times I am transferred I am on hold for at least an hour... Sometimes 3 hours. I have been told about 3 times it will be 1-2 more business days... And about 2 times it will be 2-3 more business days... It adds up to be some times next year... DELL is the worst company... As of right now I am planning on getting anyone and everyone involved that I can... This is stupid... And I am fed up

If you know anything that I can do... News team, lawsuit, go to a Dell store... Anything... Please let me know

Now they won't give me the corporate contact on the chat log.

Company: Dell
Country: USA
State: Texas
City: Round Rock
Site: dell.com

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