Dell
Non-refundable $49 support fee and second charge demanded for software help
- 09-10-2008
- 25
When I called the Dell support line I explained my software problem. My computer is out of warranty and I agreed to pay $49 for support. Then when they switch me to the technical support dweeb, he says that I was charged for a hardware support service call, and he would have to charge me again for a software support service call. I hung up and called back to demand a refund. After being on hold for 45 minutes (talking to 3 different dweebs during that time who kept transferring me to others), the final dweeb said that it was a non-refundable fee and he was technical support, not customer service. Oh, and customer service was closed by then. Between my experience with Dell and Windows, I'm probably buying a Mac next time.
Company: Dell
Country: USA
Site: dell.com