Dell
Account blocked and order cancelled with no explanation or verification

On April 25th I placed an order with Dell at Dell.com. The order was process and accepted and receipt issued, I received confirmation emails for the order soon afterwards. On May 2nd 2008 I tried to access my account to check on the order status and to schedule a payment to my account only to find that the account had been blocked and my order canceled. I called the toll free # that was given me on the website, it was the verification office, I answered all the Questions they asked correctly and was told that they could not verify the account. When I asked why they wouldn't tell me I asked to talk to a supervisor who then asked me all the same questions and said that they would transfer me to sales so I could reorder the products. After talking to the sales person I found that they were not going to give me the price of the original order but were going to raise the price. I told them I would not accept that and was transferred then to another department to reorder and get the discounts I had received with the original order. After going through the order process twice I was told I needed to talk to Financial services before the order was completed. Financial service's tells me that the account has a block on it and that I was going to have to speak to the verification office to verify the account. After telling them that I had been through all that they transfer me to somewhere in Texas where the agent there tells me that he can't help me because there is a block on the account.

All this took 2 �½ to 3 hours and nobody can tell me anything... They can't even tell me what I need to do to verify the account. I am now unable to make a payment on line, order or review my account information at all and nobody can tell me why. Nothing on my account has changed since September. At this time they are going to make money off of me one way or the other, I can't call in and do a check over the phone without paying for the service, if I mail my payment in it will be late and I will be charged a late fee, If I order I lose the sale price on the items I ordered and will have to pay about $200 more. My account has been in good standing since I opened it, I have never missed or had a late payment and now I have no choice but to pay an extra fee or have a late payment and no one can tell me why.

Company: Dell
Country: USA
Site: dell.com

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