Sears
O2 Sensor Replaced but Stalling Continued and Labor Refund Refused

Brought to Sears Newburgh, NY Sunday 10/28 to diagnose very intermittent highway stalling and check engine light, the O2 sensor was replaced. Drove the car 1/2hr and the exact same problem reoccurred, engine restarted, ran smoothly without any symptom. Could not return to Sears that day because they closed at 5p. My car continued to run perfect after the stall, as I initially reported to their tech. Six days later the car stalled again, brought it to another mechanic who quickly found the air intake hose being disconnected is the reason the car stalls.

Sears replaced an O2 sensor but did not perform a "under hood courtesy check" as per their work order. Else the problem would've been easily identified/corrected. I requested a refund of labor charge because Sears was supposed to fix my car and failed miserably identifying an obvious problem. They refused to refund a measly $108 arguing my car couldn't possibly run with air intake hose disconnected when the fact remains it did for over a week! Told them I would be spending thousands at Sears had they done the right thing, are you sure? Sorry that's our final decision. Do yourself a favor don't ever trust Sears with your car, bottom line: they don't honor the work they put in writing!!

Company: Sears
Country: USA
State: New York
City: Newburgh
Address: Newburgh Mall

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