Aes
No Customer Service - Repair times do not meet quoted times

Customer service basically sucks. Its non-existent on their part. The initial phone call with what they call their "Partsologist" claimed two days to look over and repair my computer module from my 98 chevy S10. I called on the morning of July 20th and they verified they received it on the 19th. My partsologist said he would call me later in the day with a update. NO call. Monday no call, so I called about 3:30, and was told that they are still working it and he will call tomorrow with an update. No call.

I called on Wednesday and finally realized they hadnt even looked at it. I get an e-mail on Friday at 1:08 am that it was repaired. I called Friday morning and asked to send it out next day air. Its $25 additional but I needed this thing 5 days ago. I asked my partsologist to send me the tracking number, he said he will, does he? NO. The $25 shows up on my credit card but does the part show up next day? NO. Again waiting for a return call to find out where my part is. They never call you - like I said customer service sucks.

Company: Aes
Country: USA
State: Florida
City: Jacksonville
Address: 11554 Davis Creek Ct

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