Hughes Net
Horrible service

On august the 3rd our internet connection stopped working. After a call to the customer service dept., we were told a service tech would call us within 2 days. That never happened. So when we called back the following monday, we were told a service tech would be at our home on wednesday by 5 o'clock our time. That didn't happen. So once again we called customer service. We were then promised he would be at our residence by noon the next day. That didn't happen, either. All this time we are losing money because my wife works using the internet, and without the internet, she makes nothing. After the service tech failed to show at noon on thursday, we call again! Customer service now promises us that he will be at our residence by 5 o'clock. Guess what... That didn't happen! Finally the service tech calls our home and tells us that he can't make it until "sometime on friday". He finally shows and finds that the dish has almost fallen off my roof because the bolts were loose and one of the electrical boxes is full of water. SPECTACULAR INSTALLATION!!! After the initial wednesday appointment, he told customer service that he had come by and we weren't there. We knew that was a lie, and the lie was uncovered on friday when he had to call us to get directions to our house. Through all of this garbage and lost income, the best they could do was a free month of service, and i had to fight just to get that! I really wish someone with some standing in that company would call me personally. I think they need to know what a large percentage of their customers already know... Hughes Net sucks and that's really all there is to say!!! Thank you for your time, Lewis N.

Company: Hughes Net
Country: USA
State: Tennessee
City: Mercer

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