Circuit City
I will never purchase anything from them again

We purchased a 46" LCD Samsung 9/20/06. We paid over $5,555.24, including surround sound and the $522.49 protection plan for the TV.

The first warranty call was placed the week of 3/24, a repair guy was out there on Saturday 3/29. I though WOW this service is great. The repair guy stated we needed a new motherboard. The guy put it on order and was back out on 4/9 to install that part. The TV still did not work. The repair guy said the manufacture said to order some plug. Although, the repair guy did not think it was the plug, he stated that a prior service call was having the same trouble, but a smaller TV. He ordered the part on 4/10. On 4/22 I decide to check on the status we were going on a month almost with no TV. I called the repair department to find out the part was on back order until 5/5. Nobody bothered to tell me that it would be almost a month to receive the part? As you can see the frustration-started building, I called and spoke to the store manager at the store that I bought the TV. Thinking that if you spend over $5000 at a store, they would be willing to aid the repair process. The store manager assured me that he was checking into the problem and would call me back that afternoon. Well I met the store manager on 4/28 when I went to the store upset. The manager never called me back. Of course he was shocked to see me in the store. I understand customer service, as I work in customer service, and this is the WORST customer service I have ever seen. So the manager is now going to work with Corporate to see if he can help. He calls me the next day to state that he does not have an answer yet, but he is off Friday through the weekend and will call me on Monday. I call on Monday to check status to find out this part has been found and now they are coming to my house to install it. Don’t think so. We are still without a TV and the date is 5/5.

Company: Circuit City
Country: USA
Site: circuitcity.com

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