Jet Blue Airlines
Terrible Customer Service

I am on the phone trying to book a reservation through the old true blue program and I've been holding while the male customer service person who I think is called Jeff is calling for the supervisor.

I've been holding on line for 26 minutes and counting. I still have not been able to book a flight using my old true blue program and I'm trying to book as far out as August. I'm still holding online and these past few days have been the most frustrating experience I have ever had with any one company. I've been with you guys for a long time. I'm a loyal customer.

I do not understand why none of your customer service representatives know how many total seats are available to old true blue program true blue pass holders. I am STILL holding on the line for your representative to come back.

And it is now almost half an hour. What is going ON? How come your customer service representative haven't come back on the phone to check or to update me on when the supervisor is coming?

If I hang up now, I will have to start all over again.

This is such POOR customer service.

Company: Jet Blue Airlines
Country: USA

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