Payless Car Rental
Shady, Deceptive, uncomfortable, unwilling to correct problem. Payless uses clever and deceptive methods to charge you way more than you signed up for

Be careful when renting cars with Payless car rental. They use very deceptive practices to trick you into buying "full insurance coverage" for your car rental. I recently booked a car through Expedia for 3 days, totaling $57.00 for the entire 3 days. I arrived late to the airport and waited on the VERY slow payless shuttle to pick me up.

I was pulled out of line and taken into a back room, where I felt very uncomfortable. I ended up signing a rental agreement that cost me $237.08 - MUCH more than the 57.00 I booked through Expedia. The total said - "deposit".

I asked if this was a deposit, and if I would get that money back upon returning the car? The gentleman said yes. This was b.S. And I got "taken". After calling the corporate office... Nothing. They basically told me - "too bad, you signed". It's a scam. I have NEVER experienced this with any other car rental service!

On top of that, I was extremely uncomfortable. The manager who processed my "agreement" insisted that I leave my luggage in a hallway where I could not see it. I was alone with him in the back of the rental area. Two men were at both ends of the hallway. It was late at night, cold, dark, and rainy. I was very uncomfortable.

The manager was a "pro" at diverting my attention. I was so scared to be alone, that I just wanted to get out of there. He mentioned something about full coverage and I said, "yes". This is while I am looking over my shoulder to make sure I was safe. I was assuming that he was speaking of my own insurance. I signed the paper because I wanted to get the heck out of there. I glanced down and the form said - deposit - $237.08. I asked him if this was just the deposit and he said yes. I was wrong and I was scammed.

After several conversations with corporate, they basically told me - "too bad, you signed the paper".

Company: Payless Car Rental
Country: USA
State: Colorado
City: Denver
Address: 25340 East 78th street Denver colorado 80249
Phone: 3033429444

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