Orbitz
Orbitz entitles Payless - Payless Car rental Cancun

My family made a reservation through Orbitz for a 9 day rental with Payless car rental. The amount was fixed at $417.00 including all taxes and additional charges. We also purchased the insurance that Orbitz offers for a total of $81.00. When we got to the counter the amount went from $ 417.00 to $463.00 (according to Payless taxes where not included). But, it gets better Payless would not accept the insurance that Orbitz sold us and we were required to take out their insurance policies or leave an $8,000.00 deposit on the car. So after paying insurance with Orbits we ended up paying an additional $270.00. But, that is not the end, the total came out to $702.00 but when we paid the amount they used their own currency exchange rather than the official rate and the amount ended up being $806.00. Pretty pathetic for an economy car when we had rented a standard model. While we were there many Orbitz customers went there and all experience the same treatment. Oh, but wait the nightmare is not over, because of an emergency we had to leave two days early, but Payless would not refund the two days, saying that we had a contract for 9 days and that we had to honor the contract and no refunds were available. After nearly a brawl I got my refund! Orbitz how could you allow a scam like that rip off your valued customers!

Company: Orbitz
Country: USA

  <     >