Sears
Epair service

Back in february I purchased a Baha Doodle Bug mini bike from sears as a birthday present for my son. We brought it home a few days later, and from the beggining, it didn't work right. Took forever to get started and refused to stay started. Luckily, I purchased the service plan and we took it into sears for repair in march. We were informed that the expected return date would be April 14th. (a full month to repair a small machine) On the 15th, we still had not gotten a call to pick it up. My husband called the store 6 times, each time, after waiting for upwards of 10 minutes to get a human voice, he would be hung up on. I then tried myself. The first time, I was hung up on as well. The second time, When I finally got someone, I warned her not to put me on hold or transfer me as my husbnd and I were tired of being hung up on. After several minutes, she informed me that the mini bike was in the store and ready to be picked up, even having another associate check. We were told we could pick it up at any time.

The next morning, my husband arrived at Sears only to be told it was not there. That they had found something else wrong and sent it back out without ever informing us. He was told that if it doesn't arrive on the next truck, we would be given another Doodle Bug that was on the floor. He sent my husband away with two $5 customer satisfaction coupons. When my husband informed me, I insisted he take me to the store. I spoke with a woman named Kathy who claimed to be a department manager. When I told her the story, she said she would check. After several minutes, she returned and said the bike was not there. I told her that her employees need to learn to use thier eyes and that the $5 dollar coupons did not make up for my little boy never really being able to use his birthday gift because they sold us a faulty product to begin with and I informed her that she needs to keep up with customer satisfaction and we would be leaving with the other bike today as we were totally misinformed. She said she would be glad to let us have it if we paid for it. I already paid for a piece of crap, they could keep that one! I left angry and informed her that if that bike was not in the store wednesday morning and in good working order, she would be refunding every penny I spent! I will never shop at Sears again!

Company: Sears
Country: USA
State: Iowa
City: Coralville

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