Sears.com
Paid refrigerator never in stock and delivery failed

I purchased a refrigerator from the Sears Store in Hayward, California March 9. The refrigerator was to be delivered to my home on March 30. I received a telephone call from Sears Factory Delivery Department (707-749-1940) and was informed that my refrigerator would not be delivered due to the fact that the refrigerator that I paid $1369.99 did not even exist in their store or in any warehouse. I was also informed that they would try to locate the refrigerator and deliver it to my by April 5. I am very angry because Sears took my hard earned money and has failed to deliver me my merchandise. I have made numerous complaints but it seems no one wants to help me or even compensate me for the fact that I have not had a refrigerator in my home for almost a month now. The store manager told me that I should come into the store and choose another refrigerator. Well, I paid for the refrigerator that I wanted; why should I have to resort to choosing something that does not fit into my lifestyle or my family. I am very disappointed in Sears and I will never shop at Sears again nor will I recommend any family or friends to Sears.

Company: Sears.com
Country: USA

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