Bank of America
Customer service

Because of my past experiences with Bank of America, I have started sending money orders certified... Once again Bank of America has lost my payment, and I have all the proof including the signatures from Bank of America signed for it, but they are putting it back on me to resubmit the payment. It can take up to 30 days to get the money ordered refunded, and now I am late on my payment... But they don't seem to care. Their only offer to make it better was to waive the phone fee to pay them more money... Money they lost! To make matters worse I am trying to get a loan with someone else, and I have spent hours on the phone with bank of america trying to simply get a statement of what is currently owed... Not what is owed on the last statement but what is currently owed. Not only can they not send me that, but they cannot understand what I am asking for. I kept asking over and over again for a statement to show what the status is of teh account right now, and the customer service rep kept offering me past statements. When I told her i needed to show what was owed right now, she offered me a statement from January.

Company: Bank of America
Country: USA

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