Dollar Rent a Car
DTG Operations Charged for a car upgrade that I did not authorize

On February 8 I rented a car from Dollar Car Rental in Tampa Florida. I had made a reservation on Expedia.com.

When I arrived, they said that they did not have a car of the type I requested (standard), and offered me a jeep. I did not want a jeep. So they offered me a full size car. They never mentioned anything about an upgrade or paying more money.

When I returned the car, they charged me almost $10 per day more for an upgrade. They also tried very hard to get me to purchase insurance at $26 per day, even though I kept telling the guy I already had coverage.

I complained to the company, but they claim I agreed to pay for the upgrade.

Company: Dollar Rent a Car
Country: USA
State: Florida
Phone: 8008005252

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