Firestone
Auto inspection rip off

Took my daughter's car in for a state inspection. They said they could not do it despite charging me because the fuel filler neck was corroded. I authorized them to replace the part but I had to locate it myself and it took 2 weeks. The manager assured me this was setting off the check engine light and they would pass the car after I replaced it. After the part was replaced, they would not reset the light and wanted another $80 to do another computer diagnostic. I had already paind them over $300.00. I'd heard stories of Firestone charging for multiple unnecessary parts to pass a car for inspection. I then took the car to a reputable mechanic who inspected the car, found no problems and passed it. He said Firestone shouldn't haver even done a safety inpection since it was not ready for emissions testing. Once they replaced a part that was the obvious cause of the inability to pass emissions, they should have either reset the codes or given me a waiver and pass the car which they refused to do without additional money. I now paid for 2 inspections. When I went to discuss this, they kicked me out of the store. The original employee, Mathew who was very nice and made the assurances, had been transferred. A friend of mine had a similar experience and shelled out $1000 in new parts. The check engine light was still on but they finally passed it. This is obvi0usly a scam and I should get my inspection fees back since I got nothing for this.

Company: Firestone
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 9602 Bustleton Ave
Phone: 3156735500

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