American Express
Hundred Dollar Gift Card Declined And Records Unavailable

This is a complaint with American Express gift card. My son tried to use his $100 gift card which he received in May and the expiration date was 12/12. It wasn't accepted! When both he and I called separately we were told to write a complaint because their records didn't go back that far, but they could see there was no activity! Is this any way to treat a customer in this economy-to lose $100 plus fee? I am a gold card member since 1982 and expect better service. Please contact me in how you intend to remedy this problem.

Company: American Express
Country: USA

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