American Express
Gift Card Refused Without Receipt Despite Faxed Documents

Miscellaneous

A year ago this past Christmas I received an Am Express Gift Card as a gift. When I went to use the card it didn't work despite having activated it. I call Am Express and they asked for a faxed copy of card and my license, which I sent. Then they wanted copies of paperwork that I got with Card, which I sent. Then they wanted a copy of receipt, which I didn't have because it was a gift. They refused to honor their own card telling me "the matter is closed"!!! I have stopped the purchase of 3 AM Express Cards this past Christmas and I recommend all take this as a warning.


Company: American Express
Country: USA
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